Troubleshoot Google Docs, Sheets, Slides & Forms fault message: "Something went wrong"

If you become an error bulletin such as "Something went wrong. Reload" or "Unable to load file" preventing you from making edits on your Docs, Slides or Sheets, you can troubleshoot the issue. If you urgently need to admission a file and resume your progress, you can use workarounds to resume your workflow.

Other mutual error messages:

  • "Encountered an error. Please try reloading this page, or coming dorsum to it in a few minutes."
  • "A server error occurred. Please press 'Reload' in your browser."

Basic troubleshooting

Await five minutes and reload

Sometimes you might run across an error bulletin and the error will resolve itself. Wait for v minutes and reload the page.

Improve your net connection

If you have a poor net connection, you tin attempt moving to a location where the internet is more reliable. Alternatively, you can also attempt using a cablevision connection when possible.

Update your outdated software or device

If you use an older reckoner or browser, information technology might not encounter the system requirements for Docs, Slides or Sheets. You can also endeavour to open the same file in another device. If you can open the same document on a unlike reckoner, the issue may be specific to your device. Yous tin can update your browser to the latest version.

The browser saves your opened tabs and windows and reopens them automatically when information technology restarts. Your Incognito windows won't reopen when Chrome restarts.

Endeavour a different browser

If you ofttimes run into error messages when using your regular browser, try a different browser.

Share edit admission with other accounts

You lot tin can share edit access of your file with another account and edit the file using a different account. Y'all tin share the file in Google Drive without opening the file.

Advanced troubleshooting

Articulate your enshroud and cookies

Browsers sometimes "retrieve" certain pages to load them quickly. In the process, they might memorize an fault page and keep showing it to yous and trigger an mistake message. You can aid reset this by immigration your cache and cookies.

Tip: If you're using other browsers, you can too clear cache & cookies on Safari, Firefox, and Microsoft Border.

Turn off extensions

Turn on offline mode (Chrome browser only)

Articulate hosted app information (Chrome browser simply)

Hosted app data refers to information from the apps yous've added to Chrome from the Chrome Web Store. You can clear hosted app data to help resolve the issue.

  1. On your computer, open Google Chrome.
  2. At the acme, clickChrome and thenClear browsing data.
  3. ClickAdvanced.
  4. SelectHosted app data.
  5. ClickArticulate data.

Import your file'south data from a new spreadsheet (Google Sheets only)

If the outcome appears on Google Sheets and creating a copy of your file in Bulldoze doesn't work, you lot can use IMPORTRANGE to import your data to a new spreadsheet to preserve your data. To use IMPORTRANGE(), you lot need to know your original file's URL and tab proper name.

Of import: Whatever formulas from the original Canvas won't be imported to your new Sheets after using IMPORTRANGE().

Steps to resume your workflow

Create a copy of your file in Bulldoze

You tin can create a copy of the file and access the new copy on Google Drive if the error message in Slides, Sheets or Docs blocks you from making edits on your file. You lot may continue editing on the newly copied file.

  1. On your calculator, open Google Drive.
  2. Right-click the file.
  3. Click Make a copy.

Tip: You may demand to look a few seconds to see the copied file in the same location every bit your original file.

Download and then upload a file

If the error message is blocking yous from making edits on your current file, you can also endeavour to download your files to your computer from Google Drive and upload the file back to Google Drive. This procedure will create a new file that contains the aforementioned content.

Download a file

  1. On your estimator, open Google Drive.
  2. Right-click the file.
  3. Click Download.

Upload a file

  1. On your computer, open Google Drive.
  2. Click New.
  3. Click File Upload.
  4. Upload the file .

Important: This process may lose some features in your downloaded file, similar revision history, after you download your file.

Download your file in Drive and piece of work locally

You tin can too download your files to your estimator and save your progress using Google Drive. You lot can continue to piece of work on your progress by opening the downloaded file from your figurer if the supported software has been installed. When the error message is recovered, you can upload the downloaded file back to Google Drive or simply copy and paste the new progress to the original file.

Important: You might lose certain features, like revision history, if you download your file and work locally.

Help united states improve & observe help in the community

If you still see reload errors, y'all can inquire for help or report the problem.

  • If you lot nevertheless have whatsoever questions, you lot tin visit the Google Docs Editors Assist Community to ask for assistance.
  • To report an issue, open your Docs, Sheets, Slides file and at the top, click Assistance and then  Help us improve.

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